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Bella_Yu
Newcomer
December 23, 2024

Smart Integration Connector (SIC) Error

  • December 23, 2024
  • 1 reply
  • 0 views

There are data management tasks scheduled, they are designed to extract OneStream data and load to external database. Some failed with below error messages, but they succeeded later on. Just wondering what could be the possible causes, I would appreciate if anyone could help me understand

 

 

 

 

 

 

 

 

1 reply

J
OneStream Employee
JoakimKOneStream Employee
OneStream Employee
December 30, 2024

This is very difficult to answer, as we have no insight into what those DataManagement steps are doing. There is no way to have a DataManagement step send data out externally out of the box, so they would be steps that run Business Rules to achieve this, and we would need to know what those Business Rules are doing. 

I would suggest if this is a recurring issue, that you log a case with our excellent support team, and include the Business Rules being executed, as well as any logs from the SIC Gateway server from around the same time, they should be able to help you troubleshoot this better.

Regards, Joakim

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