Terms & Conditions

OneStream Software — Community Terms of Use

Last Updated: 1 June 2026

These Terms of Use (the “Terms”) govern your access to and use of the OneStream Software online community named Community ( “Community”), a public forum for discussion, knowledge-sharing, and collaboration regarding OneStream Software LLC products and services, operated by OneStream Software LLC (“Company,” “we,” “us,” or “our”). By accessing or using the Community, you agree to be bound by these Terms.

1. Definitions

“Community” means the online forum and any related events, sub-communities, groups, and tools made available by Company under these Terms.
“Company IP” means the Community platform, software, branding, and all materials made available by Company (excluding User Content).
“Member” means any individual who registers for, accesses, or uses the Community.
“User Content” or “Submissions” means any text, code, snippet, image, video, file, link, comment, vote, badge, profile information, or other content posted, uploaded, transmitted, or otherwise made available by a Member to or through the Community.

2. Nature of the Community; Public and Non-Confidential

The Community is a public-facing forum. Submissions may be visible to all Members, the general public, and search engines, and may be cached, indexed, and archived by third parties. By posting any Submission, you acknowledge and agree that the Submission is non-confidential, and you expressly waive any trade secret, confidentiality, or similar protections in the Submission. You shall not post any information that you or your employer treats as confidential, including credentials, customer data, source code containing secrets, internal documents, or non-public personal information of any individual. You are responsible for obtaining all rights and permissions necessary to post any Submission.

3. Eligibility

To register for or use the Community, you must be at least eighteen (18) years old, or such higher minimum age required by your jurisdiction. If you participate on behalf of an organization, you represent that you have authority to act on its behalf with respect to your participation.

4. Member Accounts

Members are responsible for maintaining the confidentiality of their credentials and for all activity under their accounts. Members must provide accurate registration information and may use only one account unless Company expressly permits otherwise. Members must promptly notify Company of any unauthorized use.

5. Code of Conduct and Acceptable Use

Members shall not, and shall not encourage others to:

Harass, bully, threaten, intimidate, stalk, or doxx any person; engage in hate speech, sexual harassment, or discrimination based on race, sex, gender identity, sexual orientation, religion, disability, age, national origin, or other protected characteristic;
Post unlawful, defamatory, fraudulent, obscene, sexually explicit, or violent content; encourage self-harm; or post content harmful to minors;
Impersonate any person, entity, or Company representative, or misrepresent affiliation;
Post spam, chain messages, duplicate posts, or bulk promotional content; advertise products or services without prior written authorization (including non-Company products);
Recruit or solicit other Members or their employers, except in any space designated for that purpose;
Post or distribute malware, viruses, or other harmful code; conduct unauthorized vulnerability testing; scrape, mass-download, or evade rate limits;
Circumvent moderation actions, suspensions, or bans, including by creating new accounts;
Post content infringing or misappropriating any third party’s intellectual property, privacy, publicity, or contractual rights;
Engage in legal threats, vendetta posts, or political or religious advocacy outside of any space designated for that purpose;
Post AI-generated content without disclosing that it is AI-generated, or pass off AI-generated answers as the work of a human expert;
Use the Community in violation of any applicable export, sanctions, or anti-corruption law.

6. Ownership and License of User Content

You retain ownership of your Submissions. By posting a Submission, you grant Company and its affiliates a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, fully paid-up, transferable, sublicensable (through multiple tiers) license to host, store, reproduce, distribute, modify, prepare derivative works of, translate, adapt, publicly display, publicly perform, transmit, and otherwise use and exploit your Submission, in any media now known or later developed, for any purpose, including without limitation: operating and improving the Community and Company’s products and services; marketing, promotional, and testimonial use; product support and benchmarking; and training, evaluating, and improving artificial intelligence and machine learning models. You waive, to the maximum extent permitted by law, any moral rights and any rights of attribution or integrity in your Submissions.

You represent and warrant that (a) you own or have all rights necessary to grant the foregoing licenses, and (b) your Submissions do not violate any third-party rights or applicable law.

7. Moderation Rights

Company has the right, but not the obligation, to monitor, edit, refuse, remove, restrict, suspend, or terminate any Submission, account, or access, with or without notice, in its sole discretion. Company may apply a tiered enforcement ladder — typically first warning, second warning with temporary suspension (24–72 hours), and termination on continued or severe violations — but reserves the right to act immediately for serious violations. Members may request review of a moderation action by writing to community@onestream.com. Company has no liability for moderation actions taken in good faith.

8. Submissions Are Not Company Statements; No Professional Advice

Submissions reflect the views of their authors, not Company or its affiliates. Company does not endorse, verify, warrant, or guarantee the accuracy, completeness, currency, safety, or fitness of any Submission. Submissions do not constitute legal, financial, medical, security, or other professional advice. You rely on Submissions at your own risk.

9. Intellectual Property; DMCA

The Community and Company IP are protected by copyright, trademark, and other laws and remain the exclusive property of Company or its licensors.

If you believe that any content on Community infringes your copyright, please send a notice that includes the elements required by 17 U.S.C. § 512(c)(3) to OneStream 1/ by mail at Legal, c/o OneStream Software LLC, 191 N Chester St, Birmingham, Michigan 48009, USA and 2/ by email at legal@onestreamsoftware.com. Company will respond to valid notices and may remove content and terminate accounts of repeat infringers in appropriate circumstances. Counter-notices may be submitted following the procedures in 17 U.S.C. § 512(g). For trademark or other IP complaints, contact Legal@onestream.com.

10. Privacy

Member registration information and Community activity are processed in accordance with our Privacy Policy at https://www.onestream.com/privacy-policy/. Profile information, badges, and Submissions may be displayed publicly. Members should not assume any expectation of privacy in their Submissions.

11. Disclaimers

THE COMMUNITY IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. COMPANY DOES NOT WARRANT THAT THE COMMUNITY WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY SUBMISSION IS ACCURATE OR RELIABLE. COMPANY DOES NOT GUARANTEE PRESERVATION, AVAILABILITY, OR BACKUP OF ANY SUBMISSION; MEMBERS ARE RESPONSIBLE FOR THEIR OWN BACKUPS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL COMPANY OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE COMMUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. COMPANY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THE COMMUNITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). THE LIMITATIONS DO NOT APPLY TO INDEMNIFICATION OBLIGATIONS, INFRINGEMENT OF THE OTHER PARTY’S IP, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD.

13. Indemnification

You will defend, indemnify, and hold harmless Company and its affiliates from any third-party claim arising out of or relating to: (a) your Submissions; (b) your use of the Community; (c) your violation of these Terms or applicable law; or (d) your infringement or misappropriation of any third-party right, including intellectual property and privacy.

14. Suspension and Termination

Company may suspend or terminate your access at any time, with or without notice, for violation of these Terms, security or fraud risk, legal compulsion, or any other reason. You may cease use of the Community at any time. Sections 2, 5–9, and 11–16 survive termination.

15. Modifications to the Terms

Company may update these Terms from time to time. Material changes will be communicated by posting in the Community or by email and will take effect no earlier than thirty (30) days after notice for changes adverse to Members in the aggregate. Other changes take effect on posting.

16. Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Any suit or other action arising out of or related to these Terms may be brought only in the courts of the State of Michigan sitting in Oakland County, Michigan or in the United States District Court for the Eastern District of Michigan – Southern Division.

Informal Resolution. Before filing any formal claim, the parties shall attempt in good faith to resolve any dispute by written notice to the other party and a thirty (30) day informal negotiation period

17. Miscellaneous; Contact

Entire Agreement. These Terms, the Privacy Policy, and any Order Schedules and Vendor License Terms expressly incorporated constitute the entire agreement between the parties on the subject matter and supersede all prior agreements.
Assignment. User may not assign or transfer these Terms, by operation of law or otherwise, without Company’s prior written consent; any unauthorized assignment is void. Company may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.
Force Majeure. Neither party is liable for any failure or delay caused by events beyond its reasonable control, including acts of God, labor disputes, utility failures, internet failures, embargoes, riots, pandemic, war, or government actions.
Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remainder will continue in full force.
No Waiver. The failure to enforce any right is not a waiver.
Notices. Notices to Company shall be sent to community@onestream.com. Notices to User may be sent to the email address on file or posted on Community.
Independent Contractors. The parties are independent contractors. No agency, partnership, joint venture, or employment is created.

To report violations or contact us, write to legal@onestream.com