Why Join the OneStream Community FAQ
The OneStream Community is where OneStream customers, partners, and experts solve problems together and help shape the product. Here are answers to the most common questions about joining and signing in. For the short version, see Why join the OneStream Community.
What is the OneStream Community?
The OneStream Community is the official online home for OneStream customers, partners, and employees. Members ask and answer questions, share ideas for the product, join virtual user groups, and learn from OneStream experts and experienced peers.
Is it free to join?
Yes. Joining the OneStream Community is free for OneStream customers, partners, and employees.
How do I register?
Select Register and sign in with your OneStream Okta account. Customers, partners, and employees receive Okta access from OneStream, and you can create your free Community account immediately. You can register at osportal.onestream.com, or sign in directly from the Community sign-in page.
What can I do without signing in?
Anyone can read the Resources library, the Platform Forums, and Ask the Expert. Signing in lets you comment on and like posts, ask and answer questions, and unlock IdeaStream, Product Updates, and virtual user groups.
What do I get when I sign in?
- Answers from people who know. Ask new questions in the Platform Forums and get answers from OneStream experts and experienced peers who understand your version and your challenges. You can also answer other members' questions and comment on posts.
- Product influence with IdeaStream. Submit and vote on product ideas, track their status, and see their roadmap impact.
- Product updates. Read the Product Updates feed for release news and platform announcements so you can plan upgrades with confidence.
- Virtual user groups. Join live, peer-led sessions by topic, role, or product area on the Groups page.
- A personalized feed. Follow the topics you care about and get notified when there is something new.
- Peer connections. Send private messages to other members facing the same challenges.
- Recognition. Earn badges and ranks for contributing, and build a public profile that shows your OneStream expertise.
- Ask the Expert. Post your question in Ask the Expert and get a video answer from OneStream's Solution Consultants and product experts.
How does IdeaStream work?
IdeaStream is where members submit enhancement requests and feature suggestions for the OneStream platform. You can vote on ideas from other members and track the status of each one. Signing in is required to submit ideas and vote.
What are virtual user groups?
Virtual user groups are live, peer-led groups organized by region, topic, or product area. Members share how they solve problems and learn how others do. Visit the Groups page after signing in to find a group that fits you.
How do badges and recognition work?
Members earn badges and ranks for contributing to the Community, such as asking and answering questions and sharing ideas. Your badges and rank appear on your public profile.
I already use AI tools for OneStream questions. Why join?
AI tools are a good way to get oriented, but they can only work from what is publicly available. They cannot see member-only content such as IdeaStream, Product Updates, or user group conversations. In the Community, experts and peers respond to your actual setup, ask follow-up questions, and share what worked for them.