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bjornliow
Newcomer
February 22, 2023
Solved

Stuck on Cancelling Task

  • February 22, 2023
  • 2 replies
  • 0 views

I ran an import which was stuck on parsing data, I clicked on Cancel Task, but it has been stuck on 'Cancelling By User' task status for over an hour.

Any solutions to cancel the task? I am unable to rerun the task as it is still "running"

Best answer by OS_Pizza

You have to recycle the server(s) to kill/stop the stuck process. It can be done using system diagnostics dashboard.

Choose recycle type as Force -> click on the recycle button.

 

OS_Pizza_0-1677156783105.png

 

Please give Kudos and mark the answer as accepted solution if it resolves your query.

2 replies

O
OS_PizzaAnswer
Veteran
February 23, 2023

You have to recycle the server(s) to kill/stop the stuck process. It can be done using system diagnostics dashboard.

Choose recycle type as Force -> click on the recycle button.

 

OS_Pizza_0-1677156783105.png

 

Please give Kudos and mark the answer as accepted solution if it resolves your query.

    R
    RK3
    Newcomer
    November 19, 2023

    Hi there,

    Seems there is no 'recycle' feature in the last OSD version SV202 dated 03-Aug-2023.

    Does anybody know how to perform server recycle in that case?

    R
    RK3
    Newcomer
    November 19, 2023

    Have found this is the standard feature in the Desktop app.

    RK_0-1700423169264.png

     

    B
    BamaGirl
    Newcomer
    July 10, 2023

    We had a similar situation where it would stop on Assigned. We could clear it with recycle. However, still don't know what would cause it to hang on Assigned then eventually fail? It times out and never goes to the "Running" state. It just fails after a certain amount of time.

     

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