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bjornliow
Feb 22, 2023 10:14 PM UTC
Solved

Stuck on Cancelling Task

I ran an import which was stuck on parsing data, I clicked on Cancel Task, but it has been stuck on 'Cancelling By User' task status for over an hour.

Any solutions to cancel the task? I am unable to rerun the task as it is still "running"

OS_PizzaAnswer
Feb 23, 2023 12:54 PM UTC

You have to recycle the server(s) to kill/stop the stuck process. It can be done using system diagnostics dashboard.

Choose recycle type as Force -> click on the recycle button.

 

OS_Pizza_0-1677156783105.png

 

Please give Kudos and mark the answer as accepted solution if it resolves your query.

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4 replies

OS_PizzaAnswer
Feb 23, 2023 12:54 PM UTC

You have to recycle the server(s) to kill/stop the stuck process. It can be done using system diagnostics dashboard.

Choose recycle type as Force -> click on the recycle button.

 

OS_Pizza_0-1677156783105.png

 

Please give Kudos and mark the answer as accepted solution if it resolves your query.

    RK3
    Member
    Nov 19, 2023 7:38 PM UTC

    Hi there,

    Seems there is no 'recycle' feature in the last OSD version SV202 dated 03-Aug-2023.

    Does anybody know how to perform server recycle in that case?

    RK3
    Member
    Nov 19, 2023 7:46 PM UTC

    Have found this is the standard feature in the Desktop app.

    RK_0-1700423169264.png

     

    BamaGirl
    Jul 10, 2023 7:46 PM UTC

    We had a similar situation where it would stop on Assigned. We could clear it with recycle. However, still don't know what would cause it to hang on Assigned then eventually fail? It times out and never goes to the "Running" state. It just fails after a certain amount of time.

     

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