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Eve_Pereira
Newcomer
March 2, 2026
Question

Inconsistent File Opening from Dashboard → File Explorer (Windows Client)

  • March 2, 2026
  • 1 reply
  • 0 views

Hi everyone,

I’m hoping to check if anyone has experienced something similar.

We have a dashboard that directs users to folders in File Explorer. The navigation itself works as expected and correctly opens the folder location.

However, users are experiencing inconsistent behavior when trying to open files from there — sometimes the files open normally, and other times nothing happens (no error message).

If users navigate directly through File Explorer and open the same file, it works without any issues.

This is happening in the OneStream Windows desktop application (not browser), and permissions don’t appear to be the issue since access works normally outside the dashboard.

Has anyone encountered similar behavior when launching files from a dashboard? If so, was this a known issue or did you find an effective workaround?

Appreciate any insights — thank you!

1 reply

D
denisefockler
Contributor
May 4, 2026

About the same time you posted this (2 months ago) I started having an issue with the File Explorer dashboard.  It will no longer open (at all) for us.  I receive a gateway timeout error after several minutes.  Not sure if this is a similar related issue to what you are seeing.  I am thinking to uninstall and then reinstall the dashboard because I use it a lot to download groups of files as a zip.

- Denise

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