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Avatar-Roku
Contributor
Apr 27, 2026 3:45 PM UTC
Solved

Another user is already logged into the application on this client - Anyone else experiencing this?

Hi OS Community. 

has anyone encountered this error when logging into OneStream? "Another user is already logged into the application on this client. That user must log out of their external identity provider before you can log in."

I ran into this issue today with a user and wanted to see if anyone has experienced the same thing and found a fix.  Any help or suggestions would be greatly appreciated. Thank you!

Edit: I found a similar post from past [ Unable to Login into OneStream]  where it was suggested to log out of the organizational SSO account, but just wondering if there's a permanent fix or root cause of this.

Avatar-RokuAnswer
Contributor
Jul 16, 2026 1:59 PM UTC

Hi, sorry for the late reply.

Yes the solution was to delete and recreate the user profile in OneStream. That somehow resets the error message.  Let me know if that worked. 

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2 replies

LucasCastro
Member
May 15, 2026 7:55 PM UTC

Hello! I'm having the same issue with a user and I'm still trying to figure it out. Have you found a solution yet?
Thanks!

Avatar-RokuAuthorAnswer
Contributor
Jul 16, 2026 1:59 PM UTC

Hi, sorry for the late reply.

Yes the solution was to delete and recreate the user profile in OneStream. That somehow resets the error message.  Let me know if that worked. 

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