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A
Avatar-Roku
Contributor
April 27, 2026
Solved

Another user is already logged into the application on this client - Anyone else experiencing this?

  • April 27, 2026
  • 2 replies
  • 36 views

Hi OS Community. 

has anyone encountered this error when logging into OneStream? "Another user is already logged into the application on this client. That user must log out of their external identity provider before you can log in."

I ran into this issue today with a user and wanted to see if anyone has experienced the same thing and found a fix.  Any help or suggestions would be greatly appreciated. Thank you!

Edit: I found a similar post from past [ Unable to Login into OneStream]  where it was suggested to log out of the organizational SSO account, but just wondering if there's a permanent fix or root cause of this.

Best answer by Avatar-Roku

Hi, sorry for the late reply.

Yes the solution was to delete and recreate the user profile in OneStream. That somehow resets the error message.  Let me know if that worked. 

2 replies

L
LucasCastro
Newcomer
May 15, 2026

Hello! I'm having the same issue with a user and I'm still trying to figure it out. Have you found a solution yet?
Thanks!

A
Avatar-RokuAuthorAnswer
Contributor
July 16, 2026

Hi, sorry for the late reply.

Yes the solution was to delete and recreate the user profile in OneStream. That somehow resets the error message.  Let me know if that worked. 

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