Newcomer

500 internal server error

Hi Team,

The user unable to login into OneStream application. We have verified that all access has been setup.

But, after clicking of "External Provider sign in " we are facing the below "500 internal server error"

Thank you

Regards,

Praveen

Veteran

Hi Praveen,

Is it that only one particular user is facing the issue or multiple users?

Which browser is being used which is leading to this 500 internal server?

Have you guys tried asking user to clear cookies and then access Onestream ?

Seeking help from server administrator might help.

Source: https://blog.hubspot.com/marketing/http-500-internal-server-error

Thanks

Newcomer

Hi,

Thanks for your response.

Only one user is facing the issue

we are getting that error on browser Edge.

Yeah. i have tried with clearing cookies. it is not worked.

Regards,

Praveen

Veteran

Can we try asking the user to access OneStream via IE once?

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